12x Privacy Policy – How Your Data Is Protected

Learn how 12x collects, uses, and protects your personal information in accordance with Malaysian law and global best practices.

Last updated: 1 January 2026

Information We Collect

12x collects certain information to ensure a smooth and secure user experience, including:

Account Information: Name, phone number, email address, date of birth, and identity verification documents submitted during registration.
Device & Browser Information: Data including IP address, device type, operating system version, browser used, and internet connection details.
Local Payment Information: Records of deposit and withdrawal transactions in MYR via payment methods such as DuitNow, GrabPay, and online banking.
Cookies & Tracking Technologies: Data that helps identify user sessions, maintain platform functionality, analyse usage patterns, and serve relevant advertisements.
Usage Data: User behaviour within the platform, including games or bets placed, account management activities, and customer support interactions.

How We Use Your Information

The information we collect is used for the following primary purposes:

Safeguarding account security and integrity through identity verification and access management.
Processing financial transactions including MYR deposits and withdrawals accurately and securely.
Enhancing the user experience through usage analytics and personalised content delivery.
Complying with applicable legal and regulatory requirements governing gambling operations and data protection in Malaysia.
Delivering efficient and effective customer support based on account information and user interactions.

12x will not sell your personal information to third parties or use it for marketing purposes without your explicit consent.

Cookies & Tracking

We use cookies to enhance your experience and maintain essential platform functionality. Cookies allow us to:

Identifying and managing user sessions.
Analysing site traffic and understanding usage patterns.
Tailoring content and advertisements based on user interests.

You can manage cookie preferences through your browser settings, though some platform features may be limited if cookies are disabled.

Data Storage & Security

12x enforces strict security measures to protect your information from unauthorised access, use, or disclosure. Your data is stored on secured servers with high-grade encryption protocols.

We continuously monitor for security threats and keep our systems aligned with best practices. Only trained personnel with a legitimate need are permitted to access your data.

User Rights

You have the right to control and access the personal information we hold about you, including:

Data Access: Requesting a copy of your personal information.
Rectification: Requesting corrections to information that is inaccurate or incomplete.
Erasure: Requesting the deletion of your personal information, subject to legal requirements and platform operations.
Activity Tracking: Monitoring account usage records for transparency and security purposes.

To exercise your rights, please contact our support team via live chat after logging in.

Changes to the Privacy Policy

12x reserves the right to update this privacy policy from time to time to reflect changes in legal requirements and technology. Any updates will be announced on this page, and users are encouraged to check back regularly.

Continued use of the platform after a policy update is announced will be considered acceptance of the revised privacy policy.

You are welcome to contact our support team at any time with questions relating to this privacy policy.

Want to Know More?

Visit FAQ page for more information or register an account to start your safe and secure betting and entertainment experience with 12x.